If you receive a pop-up from Microsoft on your personal computer (PC), with a phone number to call, DO NOT CALL THE PHONE NUMBER. If you call, the scammer will ask you to allow them access to your PC to "make sure hackers have not gained access." The scammer will them tell you to log in to your All In Credit Union Online Banking and then they will show you what appears to be pending fraudulent debit card charges. At this point in the phone conversation, you will be transferred to an "All In Debit Card Fraud" representative to confirm the pending charges. After this, you will be instructed to withdraw all funds from your account to prevent the pending charges from clearing, and you will be told not to inform the Credit Union why you are withdrawing your funds. Lastly, the scammer will direct you to take your funds to a Bitcoin kiosk and they will walk you through how to create an account and deposit those funds so that the scammer can access the account and transfer the funds to themselves.
If you receive a call and the phone number showing on your caller ID is 334-598-4411, please be aware that this might be a scammer calling and NOT All In Credit Union. If the caller tells you that your debit card or online banking has been compromised and asks for your personal information (All In member number, social security number, etc.), DO NOT GIVE YOUR PERSONAL INFORMATION TO THE CALLER. Also, the scammer might tell you to check your All In account for fraudulent transfers using Online Banking. The scammer could ask if you use a certain device, for example, a MacBook Pro. The scammer will say that he sees a MacBook Pro logging in to the All In account. The scammer has also told members not to log in to Online Banking for the next few days because he is going to monitor the account.
DO NOT GIVE YOUR PERSONAL INFORMATION TO ANYONE! If you have given out your personal information over the phone, please contact our Fraud Department immediately at 334-598-4411, extension 1291.
Please be aware there are organized crime fraud rings in our area, both in the Wiregrass and Mobile, that are asking for your personal and bank information. The individuals will ask for your debit card and PIN (personal identification number) along with other personal information such as account number or social security number. These individuals may promise to deposit checks for you and help you get FREE money. The checks are counterfeit and when money is removed from your account due to the counterfeit check, you are still responsible for any overdrawn balances. DO NOT GIVE YOUR PERSONAL INFORMATION TO ANYONE! If you agree to provide any of the information described above to these individuals, you may also be investigated for check fraud, conspiracy to commit bank fraud and other related charges. If you are contacted by someone promising you money, please contact us at 334-598-4411 and ask to speak to our fraud department.
Our Online Security Center brings you safety tips, security notices and the most current scam alerts to help protect you and your security online. Please note that All In Credit Union will not ask for your personal information through text message or unsecure email.
To protect your account, never give your account number, card PIN, online/mobile login information, or any other personal financial information to an unknown caller or suspicious email or text message.
Criminals will try to trick you into providing personal information over email or text, and instead, the links go to the criminal’s fraudulent sites.
Some scammers will send an email saying your online banking, debit, or credit card has been compromised or locked, and you need to enter personal information to reactivate your card. All In will never ask you to give us your personal information for this purpose.
If you feel you have compromised your account in any way due to fraud, please contact us at 334.598.4411 or fraud@allincu.com immediately.
Keep your transactions secure. The internet is a public network. Therefore, it is important to learn how to safeguard your credit union account information, credit card numbers, Social Security number, and other personal data.
Secure your computer. Clicking on the wrong link can leave you open to scammers, hackers, and identity thieves. The Federal Trade Commission'sOnline Security Page provides information and tips.
Think before you click. Receive an email claiming you can get a very low interest rate on a mortgage if you just click on the link? See an ad on a website that promises you can erase a negative credit score with just one click? Following suspect links like these can lead to a website with a virus designed to steal your information.
If it looks too good to be true, it probably is.
- National Credit Union Administration (NCUA)
If you feel you have compromised your account in any way due to fraud, please contact us at 334.598.4411 or fraud@allincu.com immediately.